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Author Dr. Harold L. Price Sr.’s New Book, “The Guide: Tools and Guidelines for Success to Provide Great Call Center Customer Service,” is a Helpful Manual for Success

Harry Johal

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Author Dr. Harold L. Price Sr.’s New Book, “The Guide: Tools and Guidelines for Success to Provide Great Call Center Customer Service,” is a Helpful Manual for Success


Homewood, AL, March 06, 2023 –(CarryOnHarry.com)– Dr. Harold L. Price Sr., a veteran of the US Coast Guard who holds a PhD in Public Administration and has worked in various call centers across America for over twenty years, has completed his new book, “The Guide: Tools and Guidelines for Success to Provide Great Call Center Customer Service: The Reps Guide to Success, Second Edition, Evolution!”: a thorough overview of how to be the best customer service rep one can be to successfully tend to customers and help to solve any problem they may have.

“Customer service is a relatively simple term, yet so vital to all organizations,” writes Dr. Price. “I have learned through my experience that customer service is oftentimes taken for granted. The objective of this material is to augment the skills of the representative. To provide good customer service, one can be good at what they do, but to be great is an entirely different ball game. Through working in call center customer service for over twenty years, I have been fortunate to learn a few things regarding the field. It is also my experience you won’t find a plethora of books written on the subject. Therefore, I am driven to share my knowledge in a manner that is user-friendly to the representative.”

Dr. Price continues, “Customer service, particularly call center customer service, is not a field for everyone. Many employees are better suited for technical as well as manual responsibilities. It is my sincere hope that you, as a CSR, will advance to positions requiring greater responsibilities in your organization. Perhaps you, as an individual, will own your own company one day. Remember, it is the end result that counts, so always keep the end in view! I have been fortunate enough to learn to take what I can use from my life experiences and leave the rest behind. That’s why it’s called the past. An older gentleman told me one day, and I quote, ‘Keep living, son.’ Through gaining experience in call center customer service, I have learned the value of self-restraint. To expound on the point, just because you’re right doesn’t necessarily mean it’s right to say it. As a customer service representative, you will soon discover many customers can be rather provocative. With the aforementioned thought in mind, I invite you to join me in sharing a few things I’ve learned regarding great customer service.”

Published by Page Publishing, Dr. Harold L. Price Sr.’s fascinating work is inspired by the author’s years of experience in call center customer service, which offers him unique perspective and insight into the profession. Drawing on her professional history, Dr. Price offers critical advice for those currently working in call centers across the world, written in an easy-to-digest format that anyone, even those not in customer service, can enjoy and learn from.

Readers who wish to experience this enlightening work can purchase “The Guide: Tools and Guidelines for Success to Provide Great Call Center Customer Service: The Reps Guide to Success, Second Edition, Evolution!” at bookstores everywhere, or online at the Apple iTunes Store, Amazon, Google Play, or Barnes and Noble.

For additional information or media inquiries, contact Page Publishing at 866-315-2708.

About Page Publishing:

Page Publishing is a traditional, full-service publishing house that handles all the intricacies involved in publishing its authors’ books, including distribution in the world’s largest retail outlets and royalty generation. Page Publishing knows that authors need to be free to create, not mired in logistics like eBook conversion, establishing wholesale accounts, insurance, shipping, taxes, and so on. Page’s accomplished writers and publishing professionals allow authors to leave behind these complex and time-consuming issues and focus on their passion: writing and creating. Learn more at www.pagepublishing.com.



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Cary Elwes, Gates McFadden, Walter Koenig, Manny Jacinto Added to FAN EXPO Portland Celebrity Lineup

Harry Johal

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Cary Elwes, Gates McFadden, Walter Koenig, Manny Jacinto Added to FAN EXPO Portland Celebrity Lineup


Portland, OR, November 27, 2025 –(CarryOnHarry.com)– The FAN EXPO Portland celebrity guest list has always featured great variety, and five new additions to the 2026 lineup for the pop culture extravaganza are further proof of that. Cary Elwes (The Princess Bride, Saw), Gates McFadden (Star Trek: The Next Generation, Star Trek: Picard), Walter Koenig (Star Trek, Babylon 5), Manny Jacinto (The Good Place, Star Wars: The Acolyte) and “Peggy the Dog” (Deadpool & Wolverine) will now attend the event set for January 16-18 at the Oregon Convention Center.

Elwes gained wide acclaim for his portrayal of “Wesley” in the 1987 classic The Princess Bride and reached new audiences by headlining the Mel Brooks spoof Robin Hood: Men in Tights and later Saw. He also recently appeared in the Tom Cruise features Mission Impossible: Dead Reckoning Part One and Mission Impossible: The Final Reckoning and portrays “Mayor Larry Kline” in Stranger Things 3.

McFadden had the key role of “Beverly Crusher” in TNG, reprising the role in Picard, Prodigy and other iterations of the franchise. She is also a stage actress, choreographer, director, teacher, and was the host of more than 300 episodes of the podcast “Gates McFadden InvestiGates: Who Do You Think You Are?”

Koenig is best known for his recurring television portrayals both of the hated, intensely driven “Alfred Bester” (Babylon 5) and the likable, perpetually cheerful “Pavel Chekov” (Star Trek). Koenig’s film work includes the first seven Star Trek feature films, for which he earned two Saturn Award Best Supporting Actor nominations. His many other films have been independent projects with challenging roles.

Jacinto played “Jason Mendoza” on the full four-season run of The Good Place (2016-20) and later appeared as “Lt. Fritz Avalone” in the blockbuster Top Gun: Maverick. Also among his more than 50 TV and film credits are runs on the Hulu series Nine Perfect Strangers and the animated series Hailey’s on It!

Peggy, earning the title of “Britain’s Ugliest Dog” in a national competition there, has gone on to stardom as “Dogpool” in the Marvel Universe in Deadpool & Wolverine. A portion of proceeds from her appearance at FAN EXPO Portland will support a local charity in the Pacific Northwest.

The five bolster an already impressive FAN EXPO Portland celebrity roster that includes:
• The Lord of the Rings headliners Elijah Wood, Sean Astin, Billy Boyd and Dominic Monaghan
• Mike Colter (Luke Cage, Men in Black³)
• Josh Holloway (Lost, Yellowstone)
• Jonathan Frakes (Star Trek: The Next Generation)
• Harry Potter duo of Matthew Lewis and Bonnie Wright
• Judith Hoag (Teenage Mutant Ninja Turtles, Armageddon)
• Robbie Rist (Teenage Mutant Ninja Turtles, The Brady Bunch)
• Ernie Reyes Jr. (Teenage Mutant Ninja Turtles, Indiana Jones and the Kingdom of the Crystal Skull)
• Brian Tochi (Teenage Mutant Ninja Turtles, Revenge of the Nerds)
• Kenn Scott (Teenage Mutant Ninja Turtles, director/Adventures of Johnny Tao)
• François Chau (Teenage Mutant Ninja Turtles, Lost)
• Thomas Lennon (Reno 911!, American Dad)
• Cedric Yarbrough (Reno 911!, The Goldbergs)
• My Hero Academia standouts Eric Vale, David Matranga, J. Michael Tatum, Brandon McInnis and Clifford Chapin
• Hazbin Hotel regulars Christian Borle, Joel Perez and Krystina Alabado

More FAN EXPO Portland guest announcements will follow from the worlds of film, television, streaming, art, literature, gaming, cosplay, anime, animation and more in the coming weeks.

Adult, Youth and Child Single-Day Tickets, Three-Day Passes, Family passes, and Ultimate and VIP Packages for FAN EXPO Portland are available now at www.fanexpoportland.com. Advance pricing is available until January 1.

Portland is the second event on the 2026 FAN EXPO HQ calendar; the full schedule is available at fanexpohq.com/home/events.

About FAN EXPO HQ
FAN EXPO HQ is the largest comic con producer in the world. Collectively it hosts over one million fans annually at FAN EXPO New Orleans, FAN EXPO Portland, FAN EXPO Vancouver, FAN EXPO Cleveland, MEGACON Orlando, Toronto Comicon, CALGARY EXPO, FAN EXPO Denver, FAN EXPO Philadelphia, FAN EXPO Boston, FAN EXPO Chicago, FAN EXPO Canada, FAN EXPO Dallas, VIDCON Anaheim, EDMONTON EXPO, Dallas FAN FESTIVAL and FAN EXPO San Francisco. The latest schedule of events is available on the website, along with up-to-date ticket information. Discover. Celebrate. Belong.



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Nashville Lavender Pioneer Gigi de Lugo Secures Majority Ownership of Permanent Farm in Joelton, Tennessee

Harry Johal

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Nashville, TN, November 20, 2025 –(CarryOnHarry.com)– A fourth-generation U.S. Virgin Islander who has called Nashville home since 1993, de Lugo transitioned from an award-winning career in music publishing and feature film producing, with Platinum and Gold Albums, Arista Records A-Team Award, BMI #1 and more, to lavender farming in 2018. Focusing exclusively on Peace Tree Farm’s trademarked, heat- and humidity-tolerant hybrids—Lavender Phenomenal®, Sensational!®, and Exceptional!®—she has proven these cultivars are the definitive choice for Southern growers.

Lloyd Traven, President of Peace Tree Farm, the original breeder of these global-standard varieties, praises de Lugo’s early foresight and influence:

“Over a period of the last decade, Gigi has been highlighting our introductions that have become the Gold Standard for lavender worldwide, and she was an early proponent because she saw the extra value of these introductions… Once she knew the plants were different and far superior, she committed to making the right choice for her customers. She can now proudly say that she has started over 30 new farms on their journey across an area ranging from Virginia through to Iowa!”

From its original rented fields in Whites Creek—Gigi’s Lavender, was celebrated by “Garden & Gun” magazine as one of the South’s top lavender destinations—the licensed nursery has supplied thousands of Peace Tree-bred plants throughout Tennessee and beyond. In 2019, de Lugo founded “The Lavender Exchange (TLx),” an exclusive membership alliance offering ongoing technical support, resource sharing, cooperative marketing, and agritourism promotion to farms that source their plants exclusively from Gigi’s Nursery.

Traven also highlights the impact of this network: “Gigi also knows the great importance and value of marketing with expression of clear benefits and a clear message. She created the Lavender Exchange with this in mind—to provide an outlet for cooperative marketing and sharing of equipment and machinery and product ideas.”

This strengthened ownership ensures continuity for de Lugo’s research, educational outreach, and product innovation at the Joelton location, including her newest Patent Pending offering, “ZWave Mg”—a topical magnesium spray infused with pure Phenomenal lavender hydrosol steam-distilled exclusively from flowers grown by TLx member farms. Designed for relaxation, muscle relief, and better sleep, ZWave Mg showcases the wellness potential of Southern-grown lavender.

“This milestone gives us the stability and security to continue investing in our Southern lavender research, development, product distribution, and growing community of the farms we support through The Lavender Exchange (TLx),” said Gigi de Lugo. “From the beginning I set out to prove lavender could become a viable cash crop for Tennessee and Southern farms—not only a pretty agritourism field, but a real harvestable commodity built on Phenomenal®. It took courageous pioneers willing to bet on the unproven and stay the course with me. These years, alongside the extraordinary farmers of our TLx family, have been one of the greatest adventures of my life.”

Experience the pure essence of Southern lavender: Gigi’s premium products, including the breakthrough ZWave Mg, are available exclusively through her website, and retail partners across Tennessee. Gigi is in discussion with a Nashville based manufacturer to expand her ZWave Mg production capacity for 2026.

About Gigi’s Lavender Nursery & Farm
Gigi’s Lavender Nursery & Farm is a Tennessee-licensed grower and an exclusive Southeast source for Peace Tree Farm’s Phenomenal®, Sensational!®, Exceptional!®, Inspirational!® lavender cultivars. It serves as headquarters for The Lavender Exchange (TLx), a premier network advancing lavender agriculture and agritourism across the South and Midwest.



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